1. Which purchases this covers
These policies cover Soul Sketch memberships and optional digital purchases sold by Kryvu LLC through our Stripe checkout. An existing purchase made through Hotmart keeps the price, renewal schedule and purchase terms shown when that order was placed.
Refund requests for Stripe purchases are handled by Kryvu LLC. Your receipt and the offer accepted at checkout identify your purchase.
2. 30-day initial-payment guarantee
If you are dissatisfied, request a refund within 30 calendar days of your initial purchase to receive the full initial payment back: US$1 for the seven-day offer or US$9 for the first-month offer.
This guarantee covers the initial payment. It does not automatically include separate renewals, credit purchases or additional products. Tell us which charges you want reviewed so the scope of the request is clear.
3. Renewals, duplicate charges and delivery issues
A renewal pays for the new monthly period. The initial-payment guarantee does not automatically make every renewal refundable. We review recurring-charge requests according to the circumstances and applicable consumer law, including duplicate charges, incorrect amounts, verified cancellation requests received before billing, unauthorized use, or a service we could not deliver.
Outside the initial guarantee, contact us promptly with the date, amount and reason for the request. We will explain the outcome. Nothing here limits statutory refund or withdrawal rights.
4. How to request a refund
- Email support@soul-sketch.com from the email used for your purchase.
- Include the purchase date, amount and receipt or order reference if available. Indicate whether you also want to cancel future renewals.
- We verify the transaction, review the request and send the outcome to you. Never send your full card number, CVC or account password.
A refund is returned to the original payment method. Your bank controls when it appears on the statement; processing is not necessarily immediate.
5. Optional credits and digital returns
Digital content does not need to be physically returned. For a separately purchased credit package, tell support whether any credits were used. We review unused-credit requests, billing mistakes and failed delivery individually, subject to applicable rights. Credits already consumed for a delivered service are not covered by the membership’s initial-payment guarantee.
6. Refunds and cancellation are separate
Canceling stops future renewals but does not automatically refund a past payment. A refund request should also state whether you want the membership canceled. Access to content covered by a full refund may end when that refund is processed.
See Cancellation Policy for stopping future charges. You retain the right to contact your card issuer or exercise applicable consumer rights; contacting support first is an option for resolving an issue, not a condition that removes those rights.